Information for New Clients
For those who are new to the Sunshine Coast Psychology Clinic, we have compiled some useful information regarding making appointments and available funding packages.
Making Appointments
To make an appointment, please phone our friendly admin team at our Maroochydore Clinic on 07 5370 8858 or Sippy Downs Clinic on 07 5309 6128. Alternatively, you may also use the Request an Appointment button to the top right of the website or fill out our enquiry form. Either way, we will be in touch as soon as possible.
Once you have spoken to our admin team you will be asked to fill out either an adult or child intake and consent form which will be sent to you with our welcome email. Please complete and send this back to us before your appointment to save valuable time at the initial consultation.
Payment & Funding Packages
Payment is required at the time of your appointment. We have EFTPOS facilities at the clinic so that it is easier for you to claim your rebate.
Cancellation Policy
Unfortunately, late cancellations impact 3 parties. You, since your therapy progress is delayed. Another person on our waitlist needing to access treatment, & your psychologist who has set that time aside for you and prepared for your session.
Clients who fail to provide at least 24 hours’ notice to cancel will incur a fee of 50% of the cost. Clients who do not provide any notice will incur a fee of 100% and will not be able to access further service until the fee is paid. Clients who repeatedly cancel will be placed back on the waiting list.
Telehealth
Appointments can be face-to-face or by telehealth. Face-to-face and telehealth sessions are both 50 minutes. Telehealth sessions instructions and an invitation with the relevant link are emailed to you before the appointment and you are kindly asked to pay the fee prior to your session.
Mental Health Care Rebate
If your GP deems you eligible for a Mental Health Treatment Plan, you will receive a rebate each session, for up to 10 sessions per calendar year. You will be required to see your GP for a review after the sixth session, whereupon another 4 sessions may be approved at the discretion of your GP. Please bring a copy of the plan with you to the initial consultation or ask your GP to forward it to the clinic. Please ask our admin team about our current fee structure to determine your out-of-pocket expenses.
Private Health Cover
Many private health companies cover psychology services under their extras policy. You will need to contact them directly to determine your gap payment.
NATIONAL DISABILITY INSURANCE SCHEME (NDIS)
The Sunshine Coast Psychology Clinic is pleased to be able to offer services under the National Disability Insurance Scheme (NDIS).
NDIS also allows families of children with autism to access funding for counselling and some group therapy and relevant resources. Our team will be able to work with you to navigate the system.
We will request that you pay your fee at the time of the consultation and organise your reimbursement with NDIS.
Still have questions? Call us on 07 5309 6128 or email us at info@scpc.net.au.
